- March 15, 2020
- Admin
- Categories: TonaLaw News
Your entire case is worked remotely without ever having to set foot in an office.
Updated 6/23/2020
On June 10, 2020, the TonaLaw staff happily returned to the office. We are open again for in-person meetings with our attorneys and staff. We care about your safety and health and have special protocols in place for in-person meetings. We have always offered and will continue to offer Zoom, Skype, and Facetime conferencing, telephone consults, text and email communications, E-Notary services, and digital sign-ups from start to finish. We are here for you always, in all ways.
In these scary and uncertain times, safety is our number one priority and we hope you and your loved ones are safe.
We want our clients to know what TonaLaw is doing currently on their matters.
With the 100% remote-work mandate by Governor Cuomo, we will be fully remote-working starting Monday at 8 am 3/23/2020. You can watch the video here.
For the past ten years, TonaLaw has been fully digital, in an effort to be fully accessible to our clients. Our team is and has been fully remote-work enabled. For the past decade, our office has had emergency planning in place which revolves around full remote-work capabilities.
As always, we are here for you and offering phone and digital consultations to all potential clients and existing clients. We have always offered digital signing services and as of Friday 3/20/2020, we are now allowed to offer electronic notary services. We are continuing our work uninterrupted.
Our mission has always been to serve, and we are proud to be able to do that no matter the circumstances.
For personal injury clients and all non-No Fault Collection clients:
- You can contact us via phone, text, email or speak to us directly via video-chat.
- You can sign documents electronically via your phone, tablet, laptop or desktop computer using DocuSign, which is a fast, secure, and entirely paperless process that works through email.
- We can notarize signatures utilizing digital means.
Any prospective clients that would like to retain our services can continue to receive free consultations by calling our office numbers. We are able to speak to you about your case remotely, and if you decide that you would like us to work for you, we can sign all of the paperwork through DocuSign as mentioned above.
Any prospective clients that would like to retain our services can continue to receive free consultations by calling our office numbers. We are able to speak to you about your case remotely, and if you decide that you would like us to work for you, we can sign all of the paperwork through DocuSign as mentioned above.
For No-Fault Collections clients:
American Arbitration Association is open and arbitration hearings are continuing uninterrupted by telephone at the order of NYS and AAA. We are still doing several hundred arbitrations a month, but telephonically only.
Settlements have been occurring in record numbers. Now is the time to get your denied No-Fault bills to us for immediate filing. This month we had a record number of settlements occur in our No-Fault Collections department.
- You can contact us via phone, text, email or speak to us directly via video-chat on all matters.
- You can sign documents electronically via your phone, tablet, laptop or desktop computer using DocuSign, which is a fast, secure, and entirely paperless process that works through email.
- We can notarize signatures utilizing digital means.
- Any prospective clients that would like to retain our services can continue to receive free consultations by calling our office numbers. We are able to speak to you about your case remotely, and if you decide that you would like us to work for you, we can sign all of the paperwork through DocuSign as mentioned above.
- You can and should submit files in the most convenient way possible, including:
- Digital upload via our proprietary client portal found at tonalawportal.com
- USPS mail which is still being handled every day by our office remotely
- FedEx or UPS(call, text or email for an address)
Several clients have reached out to ask:
What does this mean for my case?
First of all, we want to assure you that any case or legal matter currently being handled by the TonaLaw firm will proceed unimpeded and is being processed without delay. We are currently complying with NYS mandate and have gone 100% remote. This office recognizes our responsibility to reduce the risk of viral exposure and circulation as much as possible and is complying with all governmental mandates as well as our ethical obligation to our staff and the community at large.
Our office has a long-standing and well-prepared Disaster & Emergency Response Protocol, leveraging a wide range of remote capabilities to ensure the maintenance of capacity even if the physical office is closed. As such, we will remain available by phone, text, email, Skype, or through your preferred communication channel at all times.
Follow us on our social media channels or check our website for any updates:
https://www.tonalaw.com
