Who is Tom Tona and what is Virtual Marketing?

Thomas is an attorney and business owner with 26 years of experience under his belt. In this video, he goes over the most valuable tools to his marketing success. Now more than ever with face-to-face interactions lessening due to the Covid-19 crisis, virtual marketing keeps you even closer to your clients. Through virtual marketing and a lot of quick-thinking, Thomas has been able to keep his business moving forward quickly and efficiently. The first thing that he stresses is the importance of always being ready for a crisis. By making slight pivots to his business, like cloud computing, for example, he’s been able to keep his business nimble. Another thing that he stresses is the importance of thinking outside of the box. He talks at length about his experience with business coaches and how they’ve been able to help his business grow. The Internet, specifically social media is your best friend in a virtual world. You should have accounts with Google My Business, Facebook, LinkedIn, Twitter, and Instagram. Clients should not only be able to see what people think about your business, but they should be able to google your business and tell other people how amazing you are. Thomas implores business owners to take advantage of other tools like MailChimp to send out email blasts and he also shares the importance of text messaging. Thomas goes over the need to be in constant communication with your clients. By being proactively communicative with your clients not only are you reassuring them and cementing those relationships but you may even be taking business from your competition. Thomas firmly believes that when you invest in your client they will, in turn, invest in you. He’s done everything from sending meals to just calling to ask how they are doing. This video will provide a road map to all of the really simple but actionable ways that you could be making your business more profitable.

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Full Transcript of Virtual Marketing Now & Forever

Thomas: Just a little bit about what we do and my firm and myself. I’ve been in business for 26 years. My law firm has three main divisions, the personal injury litigation division, my no-fault collection division which is B2B, and business and consumer litigation. Broken down as you see on the screen. Chris runs my personal injury litigation. He’s actually been managing my No-Fault division as well.

One of the things we did during the crisis was, we consolidated down to work on work in progress and managed through the crisis. We’re in expansion mode again now and we’re looking to hire, but this is basically what the firm structure was before Corona still is in a consolidated fashion. Is everybody able to see the full slide? Everybody can see it?

Participant: Yes.

Thomas: Okay. What is virtual marketing? Virtual marketing again, replacing what we did face to face, why is it extremely relevant now more than ever? One virtual marketing increases efficiency through leverage. You rely heavily on technology and that allowed me specifically to work extremely fast during the Coronavirus and I realized I’m going to continue doing this forever. That’s why I titled it Virtual Marketing Now & Forever. I don’t see ever backing off of the things that worked and adding them to the other stuff I was already doing which was the face-to-face when we go back to that.

Why is it relevant? This type of marketing led to increased profitability. The more people that knew about my firm and knew what we were doing allowed us to be selective. I actually stopped representing several clients during Corona because we chose to eliminate that from a profitability perspective that they just didn’t fit our profitability model at the time.

The most powerful tool in my opinion is the cell phone. The six major platforms that everybody uses and I’ll go into specifics, but the whole key to virtual marketing is no different from every other type of marketing which is the reliance on digital interactions, creating top of mind awareness, TOMA for you and your business.

It was extremely cost-efficient. I ended up cutting my in-house marketing budget completely during that time including letting go of my marketing director because all I was focused on was text messaging, telephone calls, emails, and a bunch of other different things that required my personal focus on marketing. It was extremely cost-efficient.

Here’s the most important part. During COVID what we learned was there was only one way to market and that was virtual. It was only one way to market to our clients, our referral sources, or potential clients or potential referral sources. If you didn’t do it, you likely didn’t see new business coming in. You might have lost business you don’t even know about.

The Coronavirus crisis timeline was extremely important and I’ll explain to you why shortly. On around March 17th Cuomo announced that we had to make a 50% reduction. I had already known we were going to be shut down at that time. The next day he increased it to 75% and then by Friday, everybody is fully remote, we’re shutting down.

My office was already prepared for this. I’ve been in the cloud for 10 years. Hopefully, everybody is now in the cloud, but if you didn’t start prepping until march 23rd, you were already too late. That applied to the marketing of your business as well. Is there going to be a second wave? I do think there’s going to be. I’m already preparing for the worst-case scenario again and I recommend that everybody do that as well.

What did we do that worked in marketing and crisis management and what will you do? My job as the leader, I see it as two-fold. During a crisis, it is to, crisis management and marketing. During a normal workday, 80% of my day is marketing anyway, but during the Coronavirus, those were my two most important functions. We’re only going to focus on marketing today because crisis management is a whole different module that I would have to do.

Here’s the baseline of what I had in effect pre-crisis that I found to be tremendously useful as a lawyer, as a law firm owner, as a business owner. If you don’t have this stuff in effect ask yourself why what’s stopping you and should you be thinking more outside the box? One, we had a business coach. We use a company called Atticus Advantage. They specialize in business coaching for law firms.

I belong to the group plan and I belong to private one-on-one coaching where we do an hour a week. During the crisis, it was an hour a day plus I was on webinars for marketing and crisis management, the balance of my time.

If you don’t have a business coach– In every business, I believe there are business coaches, but at a bare minimum, there are coaching entities out there, that you really need to look at what you want to do with your business. I don’t believe that you can take a small business and scale it up without coaching. It’s just my belief because then it’s just trial and error. Coaching eliminates that.

I’ve spoken about our Google My Business page before. Some of you still don’t have Google My Business set up on google. People can’t find you if you’re not on Google My Business. If you don’t have it, I can’t leave a five-star review on Google where it matters, in my opinion, the most.  You may be the best electrician in town but if he doesn’t have a Google My Business page. Then he might be the best, but I can’t shout his praises.  No one will know. 

Social media, Facebook, Instagram, LinkedIn, Twitter, Google My Business you have got to be on these platforms. Your choices are going to be limited. You’re either going to do it yourself or you can delegate that stuff. We had an email vendor in place already, MailChimp. It allowed me to email messages to 7,500 people, multiple times. Text messaging. We have a program called Zipwhip, that allows us to correspond with our clients and iMessage which is on my cell phone which every phone has a different messaging application.

A website. Now is a great time during the Coronavirus to work on content. I wrote probably 50 to 60 pages of content for our website. We put a red banner up on the home page day one saying, ‘Hey we’re open, we’re working fully remote’. That was on March 23rd, the Monday after the shutdown started. Then one of the most important things that I’ve always had and I highly recommend everybody do and do it today if you don’t have it, a top 100 list or at least the top 20 list of who are your largest referrers of business?

Based on the Pareto Principle we know 80% of business will come from the top 20% of your referrers. Make a list of your top 20 business referrers. Who do you need to get on with immediately if this happens again? 

What I did on March 21st, I woke up at 4:30 in the morning. I was panicked, I was nervous. I’m not going to lie. I did not know what a shutdown meant for business.

I made a pot of coffee and I said, I’m going to do what I always do when I don’t know what to do, which is start marketing. Start marketing to all my top 100 business sources. I pulled out my marketing CRM, contact relationship management software and I started lighting up my top 100 business sources with a personal text message or a personal email that they were going to wake up to that morning.

Then the calls started coming in by seven o’clock in the morning. People were worried about their No-Fault collections. People were worried about their personal injury cases. By seven o’clock on that Saturday morning, I was taking calls until about twelve o’clock. I was doing those one-on-one, phone calls, emails, and texts the balance of the weekend.

By Monday, I sent out bulk emails to all 7,500 of my contacts saying, we are open Monday morning for business. We are fully remote, here’s the software we have, here’s the hardware we have. Everyone on my team had a computer, a scanner, a shredder, a printer, and everything they needed to continue working. Within that whole window, I started to hear back from my largest referrers of business. Some of these companies are doing $100 million in No-Fault collections. One particular way that I realized I knew I was on to something was her comment to me by eight o’clock was, listen I haven’t heard from my other law firms. I’m giving you all of their work too through Coronavirus.

Think about that statement for a second. By eight o’clock in the morning on Saturday, I took the business from other law firms because she hadn’t heard from them. Do I think it’s reasonable or unreasonable that a law firm would not have contacted somebody by eight o’clock the following? Doesn’t matter? I won that race because I was there as she was drinking coffee that morning.

After the initial shock and awe marketing which was what all of Saturday was about, I spent the rest of my focus during the Coronavirus and even now on crisis management and marketing. Operations and services were all delegated out to my team which was consolidated, but everybody was so happy to be busy that no one cared and productivity was shooting through the roof believe it or not.

My sole focus was on messaging to anybody I could. I attended every webinar that I could on virtual marketing from the very beginning. I took what was useful, I disregarded the rest. Not everything I show you today is going to be useful for your business. Take what’s useful. Hopefully, you walk away with one actionable thing, but I think I have a lot more for you.

I doubled down on my coaching. If you don’t have a coach, I recommend you look into one-on-one coaching or group coaching or a combination, but I recommend you look into your specific business. I know they have them for auto mechanics, they have them for tradesmen. How do you run your business like a business and grow it to scale?

I did three Zooms a week with the group and private coaching on crisis management and marketing, each lasting from one to four hours. Here was a big thing that I did also, I never cut my digital marketing with my outside company/SEO company. If you have that person that was not a cut you should have made at the beginning of the Coronavirus because shutting that down shuts down your website growth, it shuts down your social media growth and effectually you’ve got to start back from scratch again once you decide to resume.

Be intentional during a crisis. Obviously you have to focus on survival. Cutting costs where you can, figuring what’s imperative, what’s not, increasing incoming revenue, staying focused on marketing, and building the brand despite the crisis. That should leave you in a great marketing position after the crisis and benefit from the new market vacuum. A lot of businesses did not survive this. You got to rescue yourself and marketing is the only way to do it. Marketing didn’t change by the way.

Marketing is marketing regardless of when you’re doing it. Regardless of the crisis, the scenario, the current climate, you should be marketing. It’s about people and it was about communication, strengthening relationships, top of mind awareness. Was I scared? Yes. Did I communicate scared? No. You get on a call and you communicate terror, fear, anger, you’ve lost that marketing opportunity.

I like to picture myself like the lighthouse in the storm. Of course, there are fires going on everywhere. People call me up, I was to be the calm voice of reason. That’s what I portray on social media, that’s what I portrayed in my email marketing, every text message, every call. You have to stay disciplined, you have to stay focused.

Who did I market to? My current clients, my past clients, my referral sources, which my top 100, but I would recommend everybody on this call and that includes my employees. Have your top 20 list. Be marketing to them. My vendors. If somebody was trying to sell me something, I was trying to market back to them. I spent time on everybody.

Speaking of employees real quick, I made sure my employees were marketing to everybody they were on the phone with. Hey, just want to let you know we’re open. I’m working on your file, here’s what I’m doing. Clients really responded to that and they referred over new clients during the Coronavirus.

Here were the messaging guidelines, they’re really simple. It really is How to Win Friends and Influence People 101 by Dale Carnegie. One if you haven’t read that book shame, shame, shame. If you’re looking to grow your business you need to read How to Win Friends and Influence People. If you have read it, reread it again. I highly recommend, especially during a crisis, but at all times, put all of your attention on the client or the referral source. They don’t care about you. If you start talking about how good or bad things are and you’re not asking them how things are with them, you’ve lost already because I’m calling them up and I’m asking them questions. Simple questions, text messaging. Hey, how are you doing? It opens the door for, “I’m not doing that good. I went away to Vegas last week and I think I was exposed.” Now you’re having a conversation. Now you’re winning the marketing game because you’re showing somebody you care about. You are showing empathy.

Focus on connecting and supporting the people you’re talking to. Provide immediate value wherever you can, not necessarily your services. The immediate win in marketing is to provide immediate value not with an ask, for free, and I did a lot of that. I still do a lot of that, for free. I provide a lot of free services and it’s leading people to retain me time and time again for my money-making services without me asking.

Marketing actions you could do right now. This was important for me to make it simple and easy with immediate takeaways for everybody. Low-cost takeaways. I made a list. These are virtual marketing actions. You can read them. I’m going to go through the ones that I found the most effective and what I did immediately.

Email blasts and posts about your business being open on social media if you’re offering virtual options, telling them. Reviewing of client accounts with the client because when you do that you’re telling them you’re working on stuff, you’re telling them what you’re working on and you might find out if they have new cases or access to new cases or new matters to handle.

Creating fidget spinners. It’s a good time to work on content. Creating a website blog content was huge for me. I spent a lot of time doing it and I got a lot of cases out. Thanking people with notes, with text messages, with phone calls thanking them for referrals. Facebook, Twitter and LinkedIn, you’ve got to use social media. I don’t love doing it, but I do it.

Let me tell you about a Facebook link, an Instagram win I had. I had been posting messages on all five of the platforms throughout the Coronavirus. I get a call the other day, the client says, “Hey, I need your help.” Sure enough, it’s a monstrous case, it is probably a seven-figure legal fee. I said to her, how did you find me? She said, “Well, I’ve been following you on Instagram for years and I saw that you were open through the whole virus. I remembered you and I knew it was time to talk.”

If I tell you that the posting I’m doing you can buy a $15-a-month app. It’s called Canva. You create the post-yourself-a million-dollar legal fee from one social media platform five posts that I posted, hey we’re open and we’re working. If you’re not doing that, I can’t tell you the amount of business that you’re not getting, but I can guarantee somebody else is getting it. Somewhere out there somebody who does what you do is taking these small steps to get a competitive edge.

Updating your online profiles, a great time to do it. If you have expertise– You’re the engineer. Doing a webinar on what to look for in-home inspections and you do 15-minute segments each that you record and it’s reusable content, very valuable. You might get real estate investors that apply to it. These are all a bunch of other ideas you can do that is virtual. I will tell you that going down to the bottom of it. It says send baskets and appreciation gifts. What I did was if I had people that were in my top 100 I sent out lunch or dinner multiple times during the Coronavirus to their offices, especially my b2b firms, my largest surgical centers. I sent out multiple lunches and dinners to the people that send me the business within those businesses. Some of them said, “No, thank you. I don’t want it. I’m going to pass.” I said, “okay, I’m going to take that money $100 or $200. I’m going to donate it to the food bank in your name, then I would send them a text message of the receipt.”

Okay, I got a lot of business out of that. The ROI on the hundred dollar dinner. People were so burnt out trying to figure out what to make for dinner. That I was giving them a reprieve from, saying, “Hey, I’m thinking about you. Hopefully, this makes your day a little easier.” I got tremendous ROI from that. I did it also because I care. These are people that are watching out for my business during a crisis. I wanted to say thank you. I had a rule that I had to do at least 10 to 15 text messages a day to my top contacts, one to each of them, two to each of them. I did a minimum of 10 phone calls a day.

I will tell you, my stats I did in March, April, and May 4000 text messages a month. How many did you do? Did you miss out on that opportunity to not be creating marketing relationships using a cellphone? Okay, the 10 phone calls a day it was probably more like 20 for me, okay, but I actually put it in my calendar. A lot of these came from my Atticus group because they’re big on marketing. I added a bunch of stuff that I was doing that they ended up incorporating because they saw how well it was working, sending lunches to people not saying oh, you got to eat lunch with me on Zoom.

Saying listen, enjoy your lunch, we don’t need to talk shop. I’m just sending this because I care. You can do screenshots of all this stuff and anybody that wants it, just send me an email after and I’ll send you these forms, habits, and assets to the virtual marketer. I had this stuff in front of me the whole time. I said I got to pick three things to five things off of these lists, the one I just showed you, and this list which is three pages long. Okay, but this stuff is highly effective and it doesn’t cost you much if anything at all. I’m not going to read these to you but again, you see on there halfway down the page asset one, the top 20. If you don’t have a top 20 list, you’re not keeping up with competition from people who do.

In every field, there are people that think like me. Are you sharpening the saw? If you don’t know what to do read a marketing book, attend a marketing webinar. They’re free. I’m going to give you the link to my coach that gives all these webinars away that they did during the Coronavirus for free. It applies to every business. It doesn’t matter if they’re specialty is law firm management. It applies to every business. For larger businesses, do you have a marketing assistant? I now am bringing back a marketing person. We’re doing it in stages because I’m concerned about what the economy is going to look like but having them come on in a freelance capacity.

There are freelancers out there that will work four to eight hours a day for you. Okay. You can do that once a week, very cost-effective. Storytelling, I’ve read the book story brand by Donald Miller, an excellent way to learn about branding your firm in everything you do, including your website. I do highly recommend if you don’t have somebody working on your digital assets, you’re missing out on many, many, many dollars, thousands, tens of thousands of dollars. This is the second page having a professional website. You got to have one. I don’t care what business you’re in. You got to have one.

Having an accountability partner. Call somebody you know who’s in your space, or who’s a business owner that you enjoy talking to, and have a once a week talk about marketing, what are you doing? What am I doing? I have several accountability partners. All we talk about is marketing. Having a monthly marketing plan, I think to me, one of the most important things I did and still do, is I put my marketing efforts in my calendar every day. Otherwise, if it’s not my calendar, I won’t do it. I’ll get distracted. Okay, and again, you see there are three pages of this.

If you want any of this stuff, drop me an email after this, I will gladly send them on to you as a PDF. Having a client aftercare program. Now that I’m back to the office, one of the things I’m doing is aftercare, which is hey, we’re back you’re back, how are you doing? Those are my checking calls. I have four scheduled today, for after this. Having a tracking system. Who did you reach out to? Who did you send lunches and dinners to? One. It’s important if we have to do this again, if there’s another shutdown, hope there’s not but if there is, are you going to be ready? Because I’m ready. Having a client-centered office.

We have a complete health-oriented return to work policy that we’ve been sharing with our clients. We’re writing about it on social media. Have you done everything you need to do to be compliant with the governmental programs and guidelines? Assess your professional image, we’re all doing this on Zoom. Are you dressed as you should be for a professional meeting? I do zoom meetings with clients now and I record them as training sessions if the client wants help with something. Again, I always end this with a thank you. You’ve got to be thankful people that are sending you business.

Now more than ever, people are very angry, people are very upset, people are very scared. You have to disarm them. Spend extra time on the phone. That’s your gift to them.

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Karen RadoslovichKaren Radoslovich ★★★★★ My interactions with Janira have been wonderful! She's always upbeat, knowledgeable, 100% approachable....and thinking out of the box. I look forward to working with her on many future projects.Response from the ownerThank you so much for taking the time to share your positive experience with Janira! We're thrilled to hear that your interactions with her have been wonderful. Your kind words mean a lot to us and motivate us to keep exceeding expectations. Robert J McCarrollRobert J McCarroll ★★★★★ Everything I've had to do with the firm is positive. Everyone at Tona Law has always been a pleasure to work with and very prompt and professional. I look forward to serving them again!Response from the ownerThank you for leaving such a wonderful review about our team. We appreciate your kind words! Daniel FeimanDaniel Feiman ★★★★★ Everyone at Tona Law is great to work with. I enjoy all of our interactions.Response from the ownerThank you so much for your kind words! We truly appreciate you taking the time to leave us a review, and it means a lot to hear that you enjoy our interactions. Ed AlexanderEd Alexander ★★★★★ Tom is a great lawyer, but more importantly, Tom is a relatable person. My friend and colleague for over a decade, I’ve watched his dynamic entrepreneurial take-charge style develop a hard charging firm with a supportive culture and a team that does excellent work, achieves great results, and truly cares about clients. Tom’s energy is contagious – I always get a boost when I spend time with him. I highly recommend Tona Law.Response from the ownerEd, thank you so much for this amazing review. Your recognition of our hard work means the world to us especially because we pride ourselves on our client care and results. We appreciate your recommendation! MJPT-1MJPT-1 ★★★★★ Working with TonaLaw has been a wonderful experience. The kind staff which I am very pleased with is always professional and attentive. I highly recommend!Response from the ownerYour kind words about our team truly warm our hearts! We strive to provide a professional and attentive experience for every client, and it's so rewarding to know we're succeeding. Thank you for choosing TonaLaw and for the wonderful recommendation! Mitchell YorkMitchell York ★★★★★ Tom Tona and all the professionals at Tona Law have a deep commitment for fighting for what’s right. The firm is relentlessly focused on their clients’ cases, as a matter of empathy and professional pride. The company is process driven and disciplined in everything they do.Response from the ownerThank you for your wonderful 5-star review! Your acknowledgment of our dedication and disciplined approach truly means a lot to us. We remain committed to delivering the best for our clients and are grateful for your trust and support. Vanessa VajkoVanessa Vajko ★★★★★ TonaLaw has an amazing scholarship program opportunity for fellow veterans and incredibly kind people to talk with! The application process was also fairly prompt and seamless. I am so grateful for this scholarship and highly recommend that other veterans get on board with applying. Thank you again!!! :)Response from the ownerThank you for applying to our scholarship and for sharing your experience! It is a pleasure to be able to assist you in your education journey. Thank you for leaving such a thoughtful review and thank you for your service! Jennifer CaceresJennifer Caceres ★★★★★ I highly recommend using tonalaw. Lauren and Jada are amazing. Any questions or concerns I had they answered. I am happy I choose tonalaw .Response from the ownerThank you so much for your review Jennifer! We are so glad to hear that you were pleased with our responsiveness and thoroughness in addressing your questions and concerns. Your feedback is invaluable to us, and we are committed to providing our clients with the best possible legal representation. Thank you again for your kind words. We are honored to have you as a client. Carlos UmanaCarlos Umana ★★★★★ Excelente atención buena comunicación contestan mis preguntas con sinceridadResponse from the ownerThank you so much for your review Carlos! Your feedback is invaluable to us, and we will continue to strive to provide you and all of our customers with the outstanding service you deserve. Yanira Del ValleYanira Del Valle ★★★★★ Mr. Tona is such a wonderful human and attorney. So helpful, without a second thought, he shares his knowledge and experience. He helps makes this Plaintiff community a better one. Thank you!!!Response from the ownerThank you Yanira! It was so great meeting you. Marvin SortoMarvin Sorto ★★★★★ TonaLaw is a very reputable firm. Ana is such a great asset to the firm. She is also bilingual with many years of experienceResponse from the ownerThank you for your kind words Marvin! gary gundersengary gundersen ★★★★★ I’ve been to tona law several times already and I’ve had the pleasure to deal with Ana both time and she was amazing. Made sure all paperwork was in order and is super thorough with everything. Highly recommendedResponse from the ownerThank you so much for taking the time to share your positive experience with us at Tona Law. We are so glad to hear that you were pleased with the services provided by Ana. We are committed to providing our clients with the highest quality legal representation, and we are always striving to exceed expectations. Jennifer PorterJennifer Porter ★★★★★ Tom Tona puts so much emphasis and effort into developing a fantastic law firm, delivering excellent results for their clients and also staying at the forefront of law firm management skills. I am super impressed by my conversation and interaction with Tom and am happy to recommend him!Response from the ownerJennifer, thank you so much for this wonderful review. We are delighted to hear that you were impressed with your conversation and interaction with Tom. We strive to provide a positive and supportive experience for all of our clients, and we are so glad to hear you had such a positive interaction with Mr. Tona. Thank you again for your kind words. Janet SowinskiJanet Sowinski ★★★★★ Lauren, one of the paralegals at Tona Law is very knowledgeable, compassionate and very professional. She genuinely cares for her clients and is always willing to go the extra mile to help. Having known her for several years, i can confidently recommend both Lauren and Tona Law to anyone seeking great assistance.Response from the ownerJanet, thank you for your kind words and feedback. Lauren is a consummate professional and we will be sure to pass your feedback onto the team and to Lauren. Carmen SandovalCarmen Sandoval ★★★★★ Quiero darles las gracias por haberme representado en mi caso, felizmente estos abogados lograron ganar ni caso, y estoy muy satisfecha por su gran trabajo, hablan español y la señorita Ana es muy atenta y cordial y amable con sus clientes, muchisinas gracias x sus servicios ademas de ser rapidos, nos ayudan mucho especialmente a las personas qué sólo hablamos español, les recomiendo este servicio de abogados muy honestos. Muchas gracias👌😘Miguel MenaMiguel Mena ★★★★★ Ana is extremely knowledgeable and a great asset to your firm! Definitely will be coming back.Response from the ownerMiguel, we are always here for you if you need us. Ana is an amazing and valued team member. We will be sure to pass your feedback along to her and the team. Sandie RivasSandie Rivas ★★★★★ Ana is amazing! Working with her was extremely enjoyable. She is a great asset to Tonalaw and always eager to help!Darwin RomeroDarwin Romero ★★★★★ Ana was an absolute pleasure. She was incredibly knowledgeable and thoughtful throughout the entire process. Highly recommend!Emma SortoEmma Sorto ★★★★★ Ana is a wonderful personal. She is very talented and very hardworking. Best thing is that she is bilingual! Always willing to help anyone who is in need of a hand! You are in great hands at Tona Law!nicole garcianicole garcia ★★★★★ Couldn’t recommend Lauren more!!! I’ve known Lauren for years, she is a dedicated, hard worker and is so professional when it comes to her job. She really cares about her clients and doing the best for them.Dolceprincipessa xoDolceprincipessa xo ★★★★★ I highly recommend Will Ramos as a lawyer. He is a true professional. He explained my options with me and was very accessible & kept me updated! I also had the pleasure of working with Jayden. She was great as well. They assisted with my case and helped me tremendously! Highly recommend :)yessenia lopez ramosyessenia lopez ramos ★★★★★ I have know Attorney Will Ramos for many years. He is very detail oriented, a great advocate, and an empathetic individual.I have referred a few clients during their time of need over to Will and the friendly staff at Tona Law. He is willing to go above and beyond for others.CARLOS RODRIGUEZCARLOS RODRIGUEZ ★★★★★ I have known Will Ramos for 15 plus years and can attest to his character in placing the needs for others above his own. He is an asset to any organization and a team player with positive attitude.Jessica MalaveJessica Malave ★★★★★ I’ve known attorney Will Ramos for 16 years he always places the needs of others above his own. He is a caring man and super understanding and has a big heart.Bianca RamosBianca Ramos ★★★★★ Attorney Will Ramos is awesome the law firm is lucky to have someone like him part of their team. He genuinely cares for others and is always willing to lend a helping hand.Response from the ownerBianca, thank you for leaving a wonderful review for our firm. We are lucky to have Will Ramos as part of our team! Arianna RamosArianna Ramos ★★★★★ Attorney Will Ramos is nothing short of dedicated and hard working. Each case he works on demonstrates his passion for law and his care for his clients.Response from the ownerThank you for your review, Arianna! Will Ramos has been a wonderful asset to our team. JenneferJennefer ★★★★★ I've had the pleasure of knowing Lauren for quite a while now, and I must say, her dedication to her clients is truly remarkable. She takes immense pride in her work as a professional she seamlessly balances her role at Tona Law, where she's involved in legal matters. Having seen her commitment and skill firsthand, I can confidently recommend both Lauren and Tona Law to anyone seeking top-notch assistance.js_loader